SUMMARY

The part-time Mental Health Care Specialist (MHCS) supports the mental health department by engaging potential patients via SBIRTs (i.e., Screening, Brief Intervention, and Referral to Treatment), processing and scheduling referrals to mental health (MH), answering and processing incoming telephone calls for MH, and supports LACHC’s mission “to follow Christ by loving and serving our neighbors through comprehensive, quality healthcare” in all job duties and responsibilities and demonstrate Christ-like behavior and attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include but are not limited to the following: (Other duties may be assigned.)

ESSENTIAL DUTIES and RESPONSIBILITIES include:

Use effective communication skills to build rapport with vulnerable and homeless clients.
Process referrals and requests for services to the MH Dept.
Assist with networking with local organizations for referrals to the MH Dept
Conduct SBIRTs for wellness checks and to motivate/engage potential clients, including telephoning patients who were discharged from hospitalization for mental health and substance use/alcohol issues.
Document SBIRT visits on eClinicalWorks within 3 business days from the dates of service.
Triage patients who are referred to the MH Department daily (for urgency).
Check therapists’ schedules daily and communicate with MH providers for openings to schedule new client appointments promptly.
Maintain a high accuracy rate when entering information into eClinicalWorks.
Follow proper telephone etiquette and protocol when answering & processing phone calls.
Manages necessary paperwork for clients (e.g., letters to patients) and sends them to clients as needed.
Scan required documentation into eClinicalWorks for mental health patients per protocol.
Mail referral packets and paperwork (e.g., consent forms) to clients as needed.
Communicates patient complaints to the appropriate supervisor.
Assist with data gathering and maintain logs (e.g., a log of referrals from partnering local missions) as needed
Fill and stock patient lobbies with various handouts (e.g., devotionals, flyers, brochures) regularly
Assists with clinic activities involving the MH Dept as needed (e.g., client groups)
Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must possess excellent interpersonal skills
Ability to work independently under general instructions, self-directed and

motivated.

Must have reliable transportation including ability to travel locally when needed,

including to different clinic sites.

Professional and positive attitude with an eagerness to learn.
Must have excellent attendance and punctuality.
Excellent verbal and written communication skills.
Ability to multi-task; well-organized
Must be CPR certified.
Ability to type 40 wpm preferred.

EDUCATION and/or EXPERIENCE

Bachelor degree preferred. At least 1 year prior experience working with patients in a health care setting preferred. Prior case management experience preferred. Prior experience working with the homeless, substance using, or chronically mentally ill individuals preferred.

COMPUTER KNOWLEDGE

Experience with Microsoft Word, Microsoft Access, and Microsoft Excel preferred.

LANGUAGE SKILLS

Familiarity with medical terms and operations of clinics useful. Proficiency in English required. Spanish-speaking preferred.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as totals, proportions and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be exposed to carriers of contagious diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc.

The employee will have access to patient charts which contain confidential information about medical conditions and other personal matters. The employee must display a commitment to maintaining patient confidentiality at all times.

Los Angeles Christian Health Centers

Mental Health Care Specialist (part-time)

About the Job